Refunds
Effective July 2026
The short version
You may request a refund within 72 hours of purchase (unlocking your report) by emailing [email protected]. If you request a refund, your signed report will not be issued. After 72 hours, or once your report has been signed, the fee is non-refundable.
The 72-hour window
Your refund window opens when you purchase, which is the moment you unlock your report. To request a refund, email [email protected] within 72 hours of that purchase and we'll process it.
What a refund means for your report
A refund and a signed report are mutually exclusive. If you request a refund, your signed report will not be issued. If you'd rather keep the signed, audit-ready report, keep the engagement.
After the window
After 72 hours, or once your report has been signed (whichever comes first), the fee is non-refundable. This is the point at which the work has been delivered to you.
How to request one
Email [email protected] from the address on your account, with the engagement you'd like refunded. We'll confirm and process the refund to your original payment method.